Mr. Phone Diva


I received a rather interesting phone call. It was a busy shift, and although taking calls is part of the job, I was more concerned with the bus tour group that had just checked in and had begun their usual demands for more of absolutely everything in their rooms, along with complaints that my hotel…

Swipe,Swipe, Baby


A man arrived to check in. I took his name and drivers license and found his reservation. Like always, I asked for his credit card for the incidentals. “I’m not giving you my card. I paid for the room already and I can prove it. Every time I give hotels my card, they charge me…

The Queen Of Bullshit


Some people are calm and casual when they want to discuss an issue. Calm people tend to be more reasonable and their complaints are usually easy to resolve because they aren’t exaggerating, or completely bullshitting me. Sometimes people approach me with a take no prisoners attitude, like the woman in this story. Imagine when you…

That Guy Was Nuts


A silver-haired man pulling a suitcase on wheels approached my desk. From the expression on his face and the way he was staring at me from across the lobby, I could tell he was upset. Why is everyone always upset? “I didn’t get a bill under my door!” he said with a tone of authority.…