Do I Look Like Colombo To You?


I received a call from a guest who had just arrived at the airport. “Hi, I’m calling for your airport shuttle,” he said. When I arrived, I checked the shuttle schedule, and there was nothing written in there about any expected pick-ups during my shift.” He continued. “On the website, it says you have a…

Idiot!


The hotel sold out. I had the majority of my work done by the end of the first thirty minutes of my shift and I was ready to watch movies all night. Three intoxicated guys in their early 30’s walked in from outside and I had this feeling that didn’t have a reservation; two of…

We Have No Bananas


We are starting to sell more rooms thanks to a bus tour company. I remember these groups when I worked at one of the other properties. Most of the time, the people who travel with those groups are old enough to have grandchildren, and in some cases great-grandchildren. Basically bus-loads of old-farts. Older people love…

Why So Grumpy?


When I clocked in at work I started making myself a cup of coffee. Instead of drinking the hotel coffee that the guests love and I think is garbage, I bring my own coffee and brew single cups at a time behind the desk. I set the machine to brew and a man walked in;…