That Guy Was Nuts


A silver-haired man pulling a suitcase on wheels approached my desk. From the expression on his face and the way he was staring at me from across the lobby, I could tell he was upset. Why is everyone always upset? “I didn’t get a bill under my door!” he said with a tone of authority.…

Adults Behaving Like Children


A woman in her seventies walked into the hotel and told me she wanted to check-in. I asked her for her name and I checked her in. “I’m going to need two connecting rooms,” said the woman. She only had one room reserved and she made the reservation through Groupon. “You only have one room…

Late Check-Outs Hurt Everyone


People expect hotels to accommodate them no matter what they are asking for and if you have to say no, people react as if they have been personally assaulted. Sometimes we can accommodate people who ask for late check-outs, but sometimes the hotel sells out for multiple nights in a row and housekeepers need to…

You Need To Have Money To Spend Money


“I’m at McDonald’s, trying to buy myself something to eat, and my card didn’t work. When I checked online to see why it said you took over two hundred dollars off my card. I only stayed for one night. You need to put that money back on my card!” said the angry man, on the…