Sometimes I Regret Answering The Phone


I learned a lesson a while back. There are times when you just do what the guests wants, even if what they are asking for isn’t going to work out. A man called and told me he wanted me to add his member number to the reservation. When I opened the reservation, I saw that…

Complaining Doesn’t Make The Impossible Possible


I was chatting with a group of hotel workers. We were discussing how not all hotels are the same, and they accommodate people differently depending on the location. The conversation started because I mentioned how upset guests can get when I don’t have a spare mini-fridge to put in their room. Adults can become some…

I Won’t Pay For Your Pizza


A pizza delivery arrived. The kid looked freshly stoned, and from the aroma coming from his clothing, I assumed the inside of his car was still a bit foggy. “Hey.” he said, stopping at my desk. “How can I help you?” I asked. “I have a delivery for you.” “I didn’t order anything.” He looked…

It’s A Garbage Morning


I went for my usual walk around the building. I saw a white van with an old, faded logo that I couldn’t read, on the side. I watched the driver go directly to the dumpster. He hopped out of the van and started moving what appeared to be extremely heavy bags of garbage from the…