Just Shut Up And Take Your Points!


Sometimes companies will hire a travel agency to make living arrangements for their employees. The nice thing for the person doing the traveling is, not only does their employer pay for everything, but the employee can sign up for our rewards program, and earn his or her own points to use for a free personal…

Cops And Boobs, And Drunks


It’s been a long weekend. College graduations are all the rage this time of year. Families were running all over the building all night. I picked up dozens of beer bottles from the dining room, lobby, hallways, and the elevator. Like usual, everyone waited until after midnight to start requesting extra towels, and blankets. We…

It’s Been One Of Those Nights


During my shift I like to walk through the building. It keeps me off my ass, and it’s a good idea in general. I took the elevator up to the top floor, and walked through each hallway, taking the stairs as I went down. When I reached the 1st floor, I noticed the odor of…

Sometimes You Need To Spray Some Ghost Repellent


There was a note on the board, in the office, asking that we shred old audit packets during our downtime. There I was, sitting in the office, and shredding papers, when the phone range. A guest was calling from his room. “Front desk, how can I help you?” I started looking at his reservation. He…

It’s Too Early For An Early Check-In


I finished the end of day reports, filed and emailed them to the appropriate places, and then I printed the bills for the morning departures. I placed the bills in envelopes, and slid them under people’s doors. It took about 10 minutes to finish. When I returned to the lobby, there was a man pacing…

Nacho Gremlins


It was quiet for a Saturday night. No sports teams, or weddings, or bus tour groups; just a few of our most common guests, and some guy, who prefers to be called, Nacho. Nacho was sitting in the lobby when I arrived; he was waiting for a cab. “Hi, you can call me Nacho.” He…

I Keep The Riffraff Out


A young man entered the hotel with his phone out in front of him. “This is my first recording for my video blog, where I show everybody that you don’t need to spend lots of money for things, and you don’t have to use a credit card to do stuff.” He said to his phone,…