You Are Responsible For Your Own Food


Double shifts are always a pain in the ass, especially when you work third-shift, into first-shift. I once had a couple in their mid-thirties check-in very late, they had a cooler with them because they brought their meals instead of having to dine out, which is a good idea if you want to save money…

How To Explain What Sold Out Means


The hotel only had 4 rooms to sell when I started my shift, and they were sold within the hour. Sometimes people cal while they are driving and they want to know if there are available rooms. I tell them what we have and they either make a reservation using a credit card, or they…

Your Shih Tzu, Your Problem


A middle-aged woman walked to my desk with her Shih Tzu on a leash. I made eye contact with her as she made her approach so I smiled and when she reached my desk I said, “hello, how can I help you?” The woman made sure to look at me, but she didn’t speak; I…

Just Shut Up And Drive, Larry!


The phone rang, when I answered it I a woman was yelling into her phone. “Hello, can you hear me?” It sounded like she was in moving car. I hate when people call me from the road and they have windows open. It’s difficult to communicate in those situations and people always treat me as…

W.T.F. Did You Just Call Me?


Like most hotels, we have contracts with companies to house their employees when they are working in the area, and in most cases, the companies get a deep discount if they will be using the hotel for several months out of the year. The word contract is the key word here. The particular company I…