The Adventures Of Anxiety-Guy


Sometimes, people call the hotel after getting off a plane and they want to let me know they have arrived and are ready for their pickup. Normally our driver will already be there, waiting and all I have to do is tell the guest what van to look for, if the driver was smart, he…

Do I Look Like Colombo To You?


I received a call from a guest who had just arrived at the airport. “Hi, I’m calling for your airport shuttle,” he said. When I arrived, I checked the shuttle schedule, and there was nothing written in there about any expected pick-ups during my shift.” He continued. “On the website, it says you have a…

Idiot!


The hotel sold out. I had the majority of my work done by the end of the first thirty minutes of my shift and I was ready to watch movies all night. Three intoxicated guys in their early 30’s walked in from outside and I had this feeling that didn’t have a reservation; two of…